Privacy Policy
Compass Bullion Privacy Policy
Compass Bullion Pty Ltd (ABN 22 676 151 447) (“Compass Bullion”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
- Information We Collect
Depending on your interactions with Compass Bullion, we may collect:
Personal Information
- Full name
- Residential and postal address
- Email address
- Telephone number
- Date of birth
- Government-issued identification (where required)
- Payment information (processed securely through third-party providers)
- Order history
- Delivery information
Business Information
Where applicable:
- Company name
- ABN
- ACN
- Director details
- Trust information
Technical Information
When visiting our Website we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Referral website
- Pages visited
- Date and time of access
- Cookies and similar technologies
- Why We Collect Information
We collect personal information to:
- Process orders
- Deliver products
- Verify identity
- Prevent fraud
- Comply with legal obligations
- Respond to enquiries
- Improve our Website
- Manage warranties and returns
- Send transactional communications
- Provide marketing communications where consent has been given
- Identity Verification
To protect customers and comply with applicable legal obligations, Compass Bullion may request identification before accepting or dispatching certain orders.
Verification information is used solely for identity verification, fraud prevention and compliance purposes.
- Payment Information
Compass Bullion does not store complete credit card details on its servers.
Payments are processed by reputable third-party payment providers using encrypted payment systems.
- Disclosure of Information
We may disclose information to:
- Shipping providers
- Payment processors
- IT service providers
- Professional advisers
- Insurers
- Debt recovery agencies
- Government authorities where required by law
- Regulatory bodies
We do not sell or rent your personal information.
- Marketing
Customers may opt out of marketing communications at any time using the unsubscribe link contained within marketing emails or by contacting Compass Bullion directly.
Transactional communications relating to orders will continue where necessary.
- Cookies
Compass Bullion uses cookies and similar technologies to:
- Remember customer preferences
- Maintain shopping cart functionality
- Improve Website performance
- Analyse Website traffic
- Enhance customer experience
Customers may disable cookies through their browser, although some Website functions may not operate correctly.
- Security
Compass Bullion employs reasonable administrative, physical and technical safeguards to protect personal information against:
- unauthorised access;
- misuse;
- interference;
- loss;
- modification; and
- unauthorised disclosure.
No method of electronic transmission or storage is completely secure, and while we take reasonable steps to protect information, we cannot guarantee absolute security.
- Access and Correction
Customers may request access to, or correction of, their personal information by contacting Compass Bullion.
We will respond within a reasonable period unless an exception permitted by law applies.
- Data Retention
Personal information is retained only for as long as reasonably necessary to:
- provide our services;
- comply with legal obligations;
- resolve disputes;
- enforce our agreements.
Information that is no longer required is securely destroyed or de-identified where appropriate.
- Overseas Disclosure
Where service providers are located outside Australia, reasonable steps will be taken to ensure personal information receives protection consistent with Australian privacy laws.
- Changes to this Privacy Policy
Compass Bullion may amend this Privacy Policy from time to time.
The latest version will always be available on our Website.
- Contact Us
Privacy enquiries, requests for access or correction, and privacy complaints should be directed to Compass Bullion using the contact details published on our Website.