PAYMENT & SHIPPING POLICY:

1. Order Processing

Orders are processed once:

• Full payment has been received;
• Cleared funds have been confirmed (where applicable); and
• Any identity verification requirements have been completed.

Orders are generally dispatched within 1–3 business days after payment has cleared unless:

• the product is a pre-order;
• additional verification is required;
• the item is temporarily unavailable; or
• circumstances beyond our control prevent dispatch.

Estimated dispatch times are provided as a guide only and are not guaranteed.

2. Shipping Methods

Compass Bullion utilises reputable third-party carriers to deliver orders throughout Australia.

Depending upon the order value, size and destination, shipments may be sent using one or more of the following services:

• Australia Post
• StarTrack
• TNT
• Toll
• FedEx
• DHL
• Other secure courier providers

Compass Bullion reserves the right to determine the most appropriate shipping method for each order.

3. Delivery Address

Customers are responsible for ensuring all delivery details are accurate before placing an order.

Compass Bullion accepts no responsibility for:

• incorrect addresses;
• incomplete addresses;
• outdated addresses;
• delivery instructions supplied incorrectly.

If an order is returned due to incorrect addressing, the customer will be responsible for all additional freight, insurance and administration costs.

4. Signature on Delivery

For security reasons, Compass Bullion may require:

• Signature on Delivery;
• Adult Signature;
• Photo Identification; or
• Collection from a designated Australia Post or courier collection point.

Compass Bullion reserves the right to require a signature regardless of any delivery instructions provided.

5. Authority to Leave

Customers requesting an Authority to Leave (ATL) acknowledge that:

• delivery occurs entirely at their own risk;
• Compass Bullion’s responsibility ends once the parcel has been delivered in accordance with the carrier’s records.

Compass Bullion strongly recommends against selecting Authority to Leave for bullion shipments.

Insurance does not extend beyond confirmed delivery where Authority to Leave has been authorised.

6. Shipping Insurance

Shipping insurance is optional unless otherwise specified during checkout.

Where insurance is purchased, coverage applies only:

• while the parcel remains in transit;
• until first successful delivery to the nominated delivery address.

Insurance does not cover:

• theft after delivery;
• incorrect addresses supplied by customers;
• parcel redirection;
• Authority to Leave deliveries;
• delivery to third parties not authorised by Compass Bullion;
• parcel lockers (unless specifically approved);
• unsecured mailboxes.

Claims relating to insured shipments must be lodged within 48 hours of confirmed delivery.

Compass Bullion will assist customers in lodging insurance claims where appropriate.

7. Uninsured Shipments

If shipping insurance is declined, the customer acknowledges that Compass Bullion is not liable for:

• loss;
• theft;
• damage;
• misdelivery;
• transit incidents occurring after the parcel has been handed to the carrier.

Customers choosing uninsured delivery assume all associated risks.

8. Risk of Loss

Unless otherwise required by Australian law, risk transfers to the customer:

• upon delivery to the nominated delivery address; or
• upon collection by the customer from the nominated collection location.

Ownership of goods does not transfer until cleared payment has been received in full.

9. Delivery Timeframes

Typical delivery times are:

These timeframes are estimates only.

Compass Bullion cannot guarantee carrier delivery times.

10. Delayed Deliveries

Compass Bullion shall not be liable for delays caused by:

• weather events;
• carrier delays;
• industrial action;
• customs inspections;
• supplier delays;
• public holidays;
• security incidents;
• government intervention;
• natural disasters;
• pandemics;
• cyber incidents; or
• any event beyond our reasonable control.

11. Lost or Damaged Parcels

If your parcel arrives damaged:

• photograph the package immediately;
• retain all packaging;
• notify Compass Bullion within 48 hours.

If your parcel appears lost:

• contact Compass Bullion immediately;
• we will commence an investigation with the carrier.

Insurance claims are subject to the carrier’s assessment and the applicable insurance policy.

12. Partial Deliveries

Compass Bullion reserves the right to dispatch orders in multiple shipments where:

• products become available at different times;
• supplier allocations are staggered;
• security considerations require separate consignments.

Customers will not incur additional freight charges where partial shipments are initiated by Compass Bullion.

13. Pre-Orders

Products listed as Pre-Order are dispatched once received from the manufacturer or supplier.

Published release dates are estimates only.

Compass Bullion is not liable for delays caused by:

• mint production;
• supplier allocation;
• import delays;
• customs processing.

Customers acknowledge that release dates may change without notice.

14. Collection Orders

Customers selecting local collection will be notified when their order is ready.

Government-issued photo identification may be required before goods are released.

Compass Bullion reserves the right to refuse collection where identity cannot be satisfactorily verified.

15. Fraud Prevention

Compass Bullion reserves the right to delay shipment where:

• payment verification is required;
• identity verification is incomplete;
• suspicious activity is detected;
• fraud is suspected.

Orders may be cancelled and refunded where fraudulent activity is reasonably suspected.

16. Delivery Refusal

If a customer refuses delivery for reasons other than goods being damaged or not as described:

• return freight;
• insurance;
• merchant fees;
• administrative costs; and
• any market losses

may be deducted from any refund, where applicable and permitted by law.

17. Australian Consumer Law

Nothing in this Policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law that cannot lawfully be excluded.

18. Contact Us

For any enquiries relating to shipping, delivery or insurance, please contact Compass Bullion through the details provided on our Contact Us page before lodging a claim with the shipping carrier.